Insite troubleshooting flow

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Overview

Troubleshooting whether an insite is working or not is usually as simple as playing with the triggers. Here are some basic steps for troubleshooting your insites.

Steps

  • Check your insite trigger and set it to "no trigger". If it works without a trigger, the issue is that your trigger was configured incorrectly.
  • Double check your trigger settings when setting up triggers.
  • Check insite conflicts. You can only have one insite "action" appear at one time, so if you have multiple insites you may be running into conflicts.
  • Activate your insite and republish the site.
  • Delete and recreate the insite. Make a backup before doing this.
  • If you have other scripts running on your site, try the insite on a different page.
  • Sometimes one insite may create a problem for every other insite. Create a backup and delete all your insites. Create a new insite to see if it works.
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